Faq

questions about the website

• + - Where do I add my discount code?

  

• + - Can I return an article?

  Items can be exchanged or returned within 14 days after your purchase, unless they were bought in discount or no longer followed in our collection.

• + - I can’t seem to find a reference on the webshop?

  This can happen. When an article isn’t available we put it offline. Take into account that the website only updates once every 24 hours so it could be possible that an article that is still online is no longer available.

• + - I’ve placed an order and I can’t pay online

  That's correct. We don’t have an electronic online payment system. As soon as you’ve finalized your order, you will receive an automatic confirmation mail. You will then receive a second mail with your pro forma invoice and all the payment details. You want us to make the payment for you? Provide us your credit card details and we will take care of it.

• + - One of the items in my order was not available, will it be sent automatically later?

  No, when an item is not in stock, it will not stay in backorder. If you want to be notified upon return you need to tell us specifically.

• + - How much time does it take to receive my order?

  Once you’ve placed your order it usually takes about 1 working day to process it. As soon as we receive your payment (please don’t forget to send us a printscreen) we will ship your order. Take into account that UPS is doing a daily pickup at 3pm, so your payment has to be done by 2.30pm.

• + - How much are the shipping costs?

  For Belgium and the Netherlands, shipping costs are only applied if your order is less than €150 (excl. VAT).

  • Belgium: €10.50

  • Netherlands: €14.50

  The shipping fee is automatically calculated based on the delivery country and added at checkout.

  Would you like to know the shipping cost for a specific country in advance? Feel free to email us via the contact page.

  Free shipping from a certain order amount (excl. VAT):

  • France, Austria, Ireland, United Kingdom: from €200

  • Italy, Spain, Portugal, ...: from €250

  • Sweden, Finland, ...: from €300

• + - I registered but I still can’t log in?

  That’s correct, after your registration your VAT number is checked manually. Since we can only do this during working hours it can take up some time.

  As soon as your VAT number has been validated, you will receive a second email confirming your password and login.