Terms & conditions

  1. A sale occurs only after written confirmation from the seller. A start of execution counts as a confirmation, unless it was done with reservation.

  2. Any order cancellation of personalized, exclusively made and separate from our stock items, must be made in writing. It is only valid subject to the written acceptance of the seller. In case of cancellation, the customer must pay a lump sum of 30% of the price of the order, so the advance of 30%, which is requested before starting production will not be refunded.

  3. Delivery terms are provided for informational purposes only and are not binding unless explicitely agreed. Delays in the execution of the order can never be grounds for compensation or dissolution of the contract.

  4. Transport and insurance costs are always the responsibility of the customer, unless otherwise explicitely agreed.

  5. The buyer should receive and inspect the goods immediately. Complaints that are not made within eight days after delivery are no longer accepted.

  6. In the event of non-payment on the due date of an invoice, it is automatically and without formal notice, supplemented by a flat-rate compensation clause of 10% with a minimum of 75 € and default interest of 10% per year.

  7. In case of dispute, only the courts of the judicial district in which our company is located and the Belgian law are still applicable.